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Windows 7 machine is displaying a white box in the top left corner. It cannot be moved or minimized and prevents access to icons under it. This is caused by the Dell Backup & Recovery Manager (DBRM process in Task Manager).
2 Steps total
Step 1: Disable the DBRM Toaster from Startup
a. Click Start and type msconfig.
b. Press Enter.
c. Click on the Startup tab.
d. Look for DBRM and/or DBRM Toaster and uncheck it/both.
e. Click OK.
f. Restart the computer.
g. After restarting a screen will display reminding you to backup.
h. Click 'Do not show me this again.'
i. Press Alt+Tab and you will no longer see the white box.
j. Restart again.
b. Press Enter.
c. Click on the Startup tab.
d. Look for DBRM and/or DBRM Toaster and uncheck it/both.
e. Click OK.
f. Restart the computer.
g. After restarting a screen will display reminding you to backup.
h. Click 'Do not show me this again.'
i. Press Alt+Tab and you will no longer see the white box.
j. Restart again.
Step 2: If removal from Startup does not remedy the problem
Occasionally the Dell service will re-enable itself in the Startup Configuration and you will start seeing the white box again. If this happens, just completely uninstall the program.
6 Comments
- Macehsc5775 Feb 21, 2013 at 10:03pmthx for share
- Poblanodanielbowne Nov 27, 2013 at 05:54pmThanks, this has been an issue on and off for my end users.
- Anaheimbrandon pal Jan 14, 2014 at 03:44pmPerfect thank you just the fix I needed this morning.
- PimientoVincent2395 Feb 6, 2014 at 01:45pmThanks for the info. Very Helpful info. Fixed the Problems
- Pimientorichardcortez Apr 14, 2014 at 03:37pmThanks for the help works great. been having this issue with a few workstations the past few mornings
- Pimientogregbuhrow Nov 14, 2015 at 01:07amAnother way to accomplish this is to invoke the Task Manager (right click on Task Bar) and find the DBRM????? process that is running and then highlight and click End Process. If you have CCleaner (which I highly recommend) go to the Startup and either Disable or Delete the DBRM programs invoked at startup.
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